rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: 101 ways to improve customer service
  title info:
    sub title: Training, tools, tips, and techniques
  title info: title
  name:
    name part: Ukens, Lorraine L.
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Hoboken, N.J
    publisher: John Wiley & Sons Inc.
    date issued: 2007
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
  note: Lorraine L. Ukens
  subject:
    topic: Customer services,Employees
  subject:
    topic: Training of
  classification: 658.812
  classification: U34
  record info:
    record creation date: 210402
    record identifier: CTU_212613