rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Service management
  title info:
    sub title: Operations, strategy, and information technology
  title info: title
  name:
    name part: Fitzsimmons, James A.
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Boston
    publisher: McGraw-Hill
    date issued: 2008
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline.
  note: James A. Fitzsimmons, Mona J. Fitzsimmons
  subject:
    topic: Service industries,Công nghiệp dịch vụ
  subject:
    topic: Management,Quản trị
  classification: 658
  classification: F562
  record info:
    record creation date: 210402
    record identifier: CTU_213918