Michelli, J. A. (2014). Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people. New York: McGraw Hill Education.
Chicago Style citaatMichelli, Joseph A. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw Hill Education, 2014.
MLA citatieMichelli, Joseph A. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw Hill Education, 2014.
Let op: Deze citaties zijn niet altijd 100% accuraat.