rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Your customer rules !
  title info:
    sub title: Delivering the Me2B experiences that today's customers demand
  title info: title
  name:
    name part: Price, Bill
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: San Francisco
    publisher: Jossey-Bass, A Wiley Brand
    date issued: 2015
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices—and everyone in between.With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels—business owners, marketing managers, and anyone who works directly with customers.
  note: Bill Price, David Jaffe
  subject:
    topic: Customer services,Consumer satisfaction,Quan hệ khách hàng,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Customer relations
  classification: 658.812
  classification: P945
  record info:
    record creation date: 210402
    record identifier: CTU_217468