01039nam a2200217Ia 4500 CTU_221713 210402s9999 xx 000 0 und d 658.562 T297 Tenner, Arthur R. Total quality management : Three steps to continuous improvement Arthur R. Tenner, Irving J. DeToro Reading, Mass. Addison-Wesley 1992 "Total Quality Management: Three Steps to Continuous Improvement" lets you learn how to move beyond the 'buzzwords' of quality to capture the competitive advantage that quality improvement experts always promise but rarely deliver.... In this comprehensive book, authors Tenner and DeToro bring you proven, successful service quality improvement techniques used at leading companies worldwide. Total quality management,Quản lý chất lượng tổng quát Qhieu Qhieu Trung tâm Học liệu Trường Đại học Cần Thơ