01069nam a2200205Ia 4500 CTU_221744 210402s9999 xx 000 0 und d 658.5 Q7 Quinn, James Brian Intelligent enterprise : A knowledge and service based paradigm for industry James Brian Quinn New York Free Press 1992 Quinn argues that the successful firms of the 1990s will be service oriented and will use innovative techonology to increase the range and improve the range of their services. Rapid response will be objective and flexibiltiy of management style will be the means. Quinn uses examples from companies such as Apple, Honda, ServiceMaster and Merck to show how a commitment to technological innovation married to a service-oriented outlook can produce impressive business results. Organizational effectiveness,Hiệu quả tổ chức Trúc Trung tâm Học liệu Trường Đại học Cần Thơ