Heath, C. (2010). Switch: How to change things when change is hard. New York: Broadway Books.
Citação norma ChicagoHeath, Chip. Switch: How to Change Things When Change Is Hard. New York: Broadway Books, 2010.
Citação norma MLAHeath, Chip. Switch: How to Change Things When Change Is Hard. New York: Broadway Books, 2010.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.