01198nam a2200229Ia 4500 CTU_226915 210402s9999 xx 000 0 und d 864000 658.514 H417 Hayes, David K. Human resources management in the hospital industry David K. Hayes, Jack D. Ninemeier Hoboken, NJ. John Wiley & Sons, Inc. 2016 Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. Đổi mới công nghệ,Technological innovations Quản trị,Management Nhi dqhieu Trung tâm Học liệu Trường Đại học Cần Thơ