Juran, J. M. (1992). Juran on quality by design: The new steps for planning quality into goods and services. New York: Free Press.
Citação norma ChicagoJuran, J. M. Juran On Quality By Design: The New Steps for Planning Quality Into Goods and Services. New York: Free Press, 1992.
Citação norma MLAJuran, J. M. Juran On Quality By Design: The New Steps for Planning Quality Into Goods and Services. New York: Free Press, 1992.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.