Scott, D. M. (2016). The new rules of sales and service: How to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business. Hoboken, New Jersey: Wiley.
Citação norma ChicagoScott, David Meerman. The New Rules of Sales and Service: How to Use Agile Selling, Real-time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business. Hoboken, New Jersey: Wiley, 2016.
Citação norma MLAScott, David Meerman. The New Rules of Sales and Service: How to Use Agile Selling, Real-time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business. Hoboken, New Jersey: Wiley, 2016.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.