APA ציטוט

(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston, Massachusetts: Harvard Business Review Press.

Trích dẫn kiểu Chicago

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.

ציטוט MLA

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.