Trích dẫn APA

(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston, Massachusetts: Harvard Business Review Press.

Trích dẫn kiểu Chicago

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.

Trích dẫn MLA

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.

Cảnh báo: Các trích dẫn này có thể không phải lúc nào cũng chính xác 100%.