(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston, Massachusetts: Harvard Business Review Press.
Chicago ZitierstilDifficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.
MLA ZitierstilDifficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.