(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston, Massachusetts: Harvard Business Review Press.
Stile di citazione ChicagoDifficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.
Citazione MLADifficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.