Cita APA

(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston, Massachusetts: Harvard Business Review Press.

Chicago Style Citation

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.

Cita MLA

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston, Massachusetts: Harvard Business Review Press, 2016.