00907nam a2200205Ia 4500 CTU_227954 210402s9999 xx 000 0 und d 658.8​12 F862 Frei, Frances X. Uncommon service : How to win by putting customers at the core of your business Frances Frei, Anne Morriss Boston, Massachusetts Harvard Business Review Press 2012 Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. Quan hệ khách hàng,Customer relations nthai Trung tâm Học liệu Trường Đại học Cần Thơ