rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Uncommon service
  title info:
    sub title: How to win by putting customers at the core of your business
  title info: title
  name:
    name part: Frei, Frances X.
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Boston, Massachusetts
    publisher: Harvard Business Review Press
    date issued: 2012
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
  note: Frances Frei, Anne Morriss
  subject:
    topic: Quan hệ khách hàng,Customer relations
  classification: 658.8​12
  classification: F862
  record info:
    record creation date: 210402
    record identifier: CTU_227954