APA Citation

Stratten, S. (2014). Unselling: The new customer experience. Hoboken, New Jersey: John Wiley and Sons.

Chicago Style Citation

Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: John Wiley and Sons, 2014.

MLA Citation

Stratten, Scott. Unselling: The New Customer Experience. Hoboken, New Jersey: John Wiley and Sons, 2014.

Warning: These citations may not always be 100% accurate.