Style de citation APA

Reichheld, F. (2011). The ultimate question 2.0: How net promoter companies thrive in a customer-driven world. Boston, Mass: Harvard Business Press.

Style de citation Chicago

Reichheld, Fred. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press, 2011.

Style de citation MLA

Reichheld, Fred. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press, 2011.

Attention : ces citations peuvent ne pas être correctes à 100%.