APA引文

Reichheld, F. (2011). The ultimate question 2.0: How net promoter companies thrive in a customer-driven world. Boston, Mass: Harvard Business Press.

Trích dẫn kiểu Chicago

Reichheld, Fred. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press, 2011.

MLA引文

Reichheld, Fred. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press, 2011.

警告：這些引文格式不一定是100％准確.