rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: ultimate question 2.0
  title info:
    sub title: How net promoter companies thrive in a customer-driven world
  title info: title
  name:
    name part: Reichheld, Fred
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Boston, Mass
    publisher: Harvard Business Press
    date issued: 2011
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success, Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers, Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success
  note: Fred Reichheld, Rob Markey
  subject:
    topic: Quan hệ khách hàng,Customer relations
  classification: 658.872
  classification: R351
  record info:
    record creation date: 210402
    record identifier: CTU_231244