Kotter, J. P. (2012). The heart of change: Real-life stories of how people change their organizations. Boston, Mass: Harvard Business Review Press.
Trích dẫn kiểu ChicagoKotter, John P. The Heart of Change: Real-life Stories of How People Change Their Organizations. Boston, Mass: Harvard Business Review Press, 2012.
Trích dẫn MLAKotter, John P. The Heart of Change: Real-life Stories of How People Change Their Organizations. Boston, Mass: Harvard Business Review Press, 2012.
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