01458nam a2200205Ia 4500 CTU_231256 210402s9999 xx 000 0 und d 658.4 G172 Gallo, Amy HBR guide to dealing with conflict Amy Gallo Boston Harvard Business Review guides 2017 How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away. Quản trị xung đột,Conflict management Môi trường làm việc,Work environment vtbtruc Trung tâm Học liệu Trường Đại học Cần Thơ