00960nam a2200181Ia 4500 CTU_231365 210402s9999 xx 000 0 und d 303.3 I.43 Influence and persuasion : HBR emotional intelligence series Boston Harvard Business Review Press 2018 Changing hearts is an important part of changing minds. Research shows that appealing to human emotion can help you make your case and build your authority as a leader. This book highlights that research and shows you how to act on it, presenting both comprehensive frameworks for developing influence and small, simple tactics you can use to convince others every day. Thuyết phục (Tâm lý học),Ảnh hưởng (Tâm lý học),Persuasion (Psychologie),Influence (Psychologie) vtbtruc Trung tâm Học liệu Trường Đại học Cần Thơ