00804nam a2200169Ia 4500 CTU_231367 210402s9999 xx 000 0 und d 658.3 D279 Dealing with difficult people Boston Harvard Business Review Press 2018 To resolve a conflict, first decide: is it hot or cold?: aim for warmth. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled. The secret to dealing with difficult people: it's about you. How to deal with a mean colleague: stand up for yourself Quản trị xung đột,Vấn đề nhân viên,Conflict management,Problem employees vtbtruc Trung tâm Học liệu Trường Đại học Cần Thơ