01147nam a2200205Ia 4500 CTU_231421 210402s9999 xx 000 0 und d 658.562 T717 Total quality management Dale H. Besterfield ... [et al.] New Jersey Pearson Prentice Hall 2003 Creating a "best practices" guide which explains how to incorporate quality systems into any company, this text tackles the problems of improving profitability, managing people, helping customers, developing a strategic plan and designing quality into products, services and processes. The "Portable MBA" series has been developed to cover the range of business functions in a typical MBA course. Each book offers practical, readable overviews of insights and information needed for the MBA programmes. Total quality management,Quản lý chất lượng tổng quát Case studies,Nghiên cứu trường hợp United States,Hoa Kỳ Tuyến Trung tâm Học liệu Trường Đại học Cần Thơ