rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Nghiên cứu ảnh hưởng của chất lượng dịch vụ và sự đồng thuận xã hội đến sự hài lòng của khách hàng sử dụng điện tại Công ty Điện lực Hậu Giang
  title info:
    sub title: Luận văn tốt nghiệp Thạc sĩ. Chuyên ngành Quản trị kinh doanh
  title info: title
  name:
    name part: Nguyễn, Thanh Dũng
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Cần Thơ
    publisher: Trường Đại học Cần Thơ
    date issued: 2020
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: Nghiên cứu được thực hiện nhằm đo lường và xác định các nhân tố ảnh hưởng đến sự hài lòng của khách hàng sử dụng điện tại Công ty Điện lực Hậu Giang. Kết quả nghiên cứu cho thấy 7 yếu tố ảnh hưởng cùng chiều đến sự hài lòng khách hàng, theo thứ tự quan trọng: đồng thuận xã hội, hóa đơn tiền điện, dịch vụ khách hàng, cơ cấu biểu giá, thông tin khách hàng, hình ảnh kinh doanh và cung cấp điện.
  note: Nguyễn Thanh Dũng ; Lưu Tiến Thuận (Cán bộ hướng dẫn)
  subject:
    topic: Hành vi người tiêu dùng,Consumer behavior
  classification: 658.8343
  classification: D513
  record info:
    record creation date: 210402
    record identifier: CTU_236643