01054nam a2200193Ia 4500 CTU_23774 210402s9999 xx 000 0 und d 658.562 F297 Feigenbaum, Armand V. Total quality control Armand V. Feigenbaum New York McGraw-Hill 1991 This is a text on achieving profitability through quality, updated for the global marketplace of the 1990s. Principles are put into practice and the two critical success factors are fully explored: how to build quality controls into every phase of operations - product and service development, production, engineering, marketing, distribution, sales, customer service; and how to drive communication and the implementation of quality control strategies down and across organizational lines, mobilizing commitment at every level Quality control,Kiểm soát chất lượng Nguyên Trung tâm Học liệu Trường Đại học Cần Thơ