APA Citation

David A Hough. (1993). Telephone skills: Essential telephone English. Oxford: Heinemann.

Chicago Style Citation

David A Hough. Telephone Skills: Essential Telephone English. Oxford: Heinemann, 1993.

MLA Citation

David A Hough. Telephone Skills: Essential Telephone English. Oxford: Heinemann, 1993.

Warning: These citations may not always be 100% accurate.