James Highlands. (1999). How to make money with ISO 9000: A guide to profitable quality management. New York: McGraw-Hill.
Citação norma ChicagoJames Highlands. How to Make Money With ISO 9000: A Guide to Profitable Quality Management. New York: McGraw-Hill, 1999.
Citação norma MLAJames Highlands. How to Make Money With ISO 9000: A Guide to Profitable Quality Management. New York: McGraw-Hill, 1999.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.