Hinton, T. (1994). Customer-focused quality: What to do on Monday morning. Englewood, Cliffs: Prentice-Hall.
Chicago-стиль цитированияHinton, Tom. Customer-focused Quality: What to Do On Monday Morning. Englewood, Cliffs: Prentice-Hall, 1994.
MLA-цитированиеHinton, Tom. Customer-focused Quality: What to Do On Monday Morning. Englewood, Cliffs: Prentice-Hall, 1994.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.