APA Citatie

Hinton, T. (1994). Customer-focused quality: What to do on Monday morning. Englewood, Cliffs: Prentice-Hall.

Chicago Style citaat

Hinton, Tom. Customer-focused Quality: What to Do On Monday Morning. Englewood, Cliffs: Prentice-Hall, 1994.

MLA citatie

Hinton, Tom. Customer-focused Quality: What to Do On Monday Morning. Englewood, Cliffs: Prentice-Hall, 1994.

Let op: Deze citaties zijn niet altijd 100% accuraat.