Hinton, T. (1994). Customer-focused quality: What to do on Monday morning. Englewood, Cliffs: Prentice-Hall.
Style de citation ChicagoHinton, Tom. Customer-focused Quality: What to Do On Monday Morning. Englewood, Cliffs: Prentice-Hall, 1994.
Style de citation MLAHinton, Tom. Customer-focused Quality: What to Do On Monday Morning. Englewood, Cliffs: Prentice-Hall, 1994.
Attention : ces citations peuvent ne pas être correctes à 100%.