Hinton, T. (1994). Customer-focused quality: What to do on Monday morning. Englewood, Cliffs: Prentice-Hall.
শিকাগো স্টাইলে সাইটেশনHinton, Tom. Customer-focused Quality: What to Do On Monday Morning. Englewood, Cliffs: Prentice-Hall, 1994.
এমএলএ সাইটেশনHinton, Tom. Customer-focused Quality: What to Do On Monday Morning. Englewood, Cliffs: Prentice-Hall, 1994.
সতর্কবাণী: সাইটেশন সবসময় 100% নির্ভুল হতে পারে না.