http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Thiết lập hệ thống quản lý tập trung vào chất lượng và hướng vào khách hàng
Sách giới thiệu tương đối đầu đủ và cô đọng những kiến thức cơ bản về quản lý liên quan đến bộ ISO 9000 và TQM
Managerial economics,Quality control,Total quality management,Kiểm soát chất lượng,Kinh tế quản lý,Quản lý chất lượng tổng quát