James A. Fitzsimmons. (2001). Service management: Operations, strategy, and information technology. Boston, MA: McGraw-Hill.
Trích dẫn kiểu ChicagoJames A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.
Deismireacht MLAJames A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.
Rabhadh: D'fhéadfadh nach mbeadh na deismireachtaí seo 100% cruinn i gcónaí.