James A. Fitzsimmons. (2001). Service management: Operations, strategy, and information technology. Boston, MA: McGraw-Hill.
シカゴスタイル引用形James A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.
MLA引用形式James A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.
警告: この引用は必ずしも正確ではありません.