APA সাইটেশন

James A. Fitzsimmons. (2001). Service management: Operations, strategy, and information technology. Boston, MA: McGraw-Hill.

শিকাগো স্টাইলে সাইটেশন

James A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.

এমএলএ সাইটেশন

James A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.