APA Zitierstil

James A. Fitzsimmons. (2001). Service management: Operations, strategy, and information technology. Boston, MA: McGraw-Hill.

Chicago Zitierstil

James A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.

MLA Zitierstil

James A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.