APA aipamena

James A. Fitzsimmons. (2001). Service management: Operations, strategy, and information technology. Boston, MA: McGraw-Hill.

Chicago Style aipamena

James A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.

MLA aipamena

James A. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill, 2001.

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