(2003). A primer on effciency measurement for utilities and transport regulators. Washington DC: The World Bank.
Citação norma ChicagoA Primer On Effciency Measurement for Utilities and Transport Regulators. Washington DC: The World Bank, 2003.
Citação norma MLAA Primer On Effciency Measurement for Utilities and Transport Regulators. Washington DC: The World Bank, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.