Steeples, M. M. (1992). The corporate guide to the malcolm baldrige national quality award: Proven strategies for building quality into your organization. New York: ASQC Quality Press.
Styl ChicagoSteeples, Marion Mills. The Corporate Guide to the Malcolm Baldrige National Quality Award: Proven Strategies for Building Quality Into Your Organization. New York: ASQC Quality Press, 1992.
Citace podle MLASteeples, Marion Mills. The Corporate Guide to the Malcolm Baldrige National Quality Award: Proven Strategies for Building Quality Into Your Organization. New York: ASQC Quality Press, 1992.
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