Groocock, J. M. (1986). The chain of quality: Market dominance through product superiority. New York: John Wiley and Sons.
Citação norma ChicagoGroocock, J. M. The Chain of Quality: Market Dominance Through Product Superiority. New York: John Wiley and Sons, 1986.
Citação norma MLAGroocock, J. M. The Chain of Quality: Market Dominance Through Product Superiority. New York: John Wiley and Sons, 1986.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.