Rodgers, F. G. ". (1986). The IBM Way: Insights into the world's most successful marketing organization. New York: Harper & Row, Publishers, Inc.
Citação norma ChicagoRodgers, F. G. "Buck". The IBM Way: Insights Into the World's Most Successful Marketing Organization. New York: Harper & Row, Publishers, Inc, 1986.
Citação norma MLARodgers, F. G. "Buck". The IBM Way: Insights Into the World's Most Successful Marketing Organization. New York: Harper & Row, Publishers, Inc, 1986.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.