APA način citiranja

Czegel, B. (2001). Technical support on the web: Designing and maintaining an effective E-Support site. New York: John Wiley & Sons, Inc.

Čikaški stil citiranja

Czegel, Barbara. Technical Support On the Web: Designing and Maintaining an Effective E-Support Site. New York: John Wiley & Sons, Inc, 2001.

MLA način citiranja

Czegel, Barbara. Technical Support On the Web: Designing and Maintaining an Effective E-Support Site. New York: John Wiley & Sons, Inc, 2001.