Czegel, B. (2001). Technical support on the web: Designing and maintaining an effective E-Support site. New York: John Wiley & Sons, Inc.
Citação norma ChicagoCzegel, Barbara. Technical Support On the Web: Designing and Maintaining an Effective E-Support Site. New York: John Wiley & Sons, Inc, 2001.
Citação norma MLACzegel, Barbara. Technical Support On the Web: Designing and Maintaining an Effective E-Support Site. New York: John Wiley & Sons, Inc, 2001.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.