APA引文

Lucas, R. W. (2005). Customer service. New York: McGraw - Hill.

Trích dẫn kiểu Chicago

Lucas, Robert W. Customer Service. New York: McGraw - Hill, 2005.

MLA引文

Lucas, Robert W. Customer Service. New York: McGraw - Hill, 2005.

警告：這些引文格式不一定是100％准確.