APA Citation

Lucas, R. W. (2005). Customer service. New York: McGraw - Hill.

Trích dẫn kiểu Chicago

Lucas, Robert W. Customer Service. New York: McGraw - Hill, 2005.

MLA Citation

Lucas, Robert W. Customer Service. New York: McGraw - Hill, 2005.

Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.