01214nam a2200205Ia 4500 CTU_89145 210402s9999 xx 000 0 und d 381 K19 Katz, Donald R. The big store : Inside the crisis and revolution at Sears Donald R. Katz New York Viking 1987 Katz writes about the recent changes at Sears, Roebuck, the country's largest retailer. The chief protagonist is Edward Telling, chairman from 1977 through 1984. Faced with falling net income, under Telling Sears diversified beyond retail merchandising into retail financial and real estate services. The merchandise division shrank, and underwent an internal shakeup. Katz, who was given unlimited research access by Sears, devotes most of the book to the men who worked and fought at Sears headquarters in Chicago, but enlivens his reporting with notes from the checkout counter where he once worked. Recommended to public libraries. James W. Oberly, Univ . of Wisconsin - Eau Claire Sears, Roebuck and company M.Loan Trung tâm Học liệu Trường Đại học Cần Thơ