Timm, P. R. (2005). Customer service: Career success through customer satisfaction. New Jersey: Pearson Prentice Hall.
Chicago Stili AlıntıTimm, Paul R. Customer Service: Career Success Through Customer Satisfaction. New Jersey: Pearson Prentice Hall, 2005.
MLA AlıntıTimm, Paul R. Customer Service: Career Success Through Customer Satisfaction. New Jersey: Pearson Prentice Hall, 2005.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..