APA citiranje

Timm, P. R. (2005). Customer service: Career success through customer satisfaction. New Jersey: Pearson Prentice Hall.

Trích dẫn kiểu Chicago

Timm, Paul R. Customer Service: Career Success Through Customer Satisfaction. New Jersey: Pearson Prentice Hall, 2005.

MLA citiranje

Timm, Paul R. Customer Service: Career Success Through Customer Satisfaction. New Jersey: Pearson Prentice Hall, 2005.