McInerney, F. (1995). The total quality corporation: How 10 major companies turned quality and environmental challenges to competitive advantage in the 1990s. New York: Truman Talley Books.
Citação norma ChicagoMcInerney, Francis. The Total Quality Corporation: How 10 Major Companies Turned Quality and Environmental Challenges to Competitive Advantage in the 1990s. New York: Truman Talley Books, 1995.
Citação norma MLAMcInerney, Francis. The Total Quality Corporation: How 10 Major Companies Turned Quality and Environmental Challenges to Competitive Advantage in the 1990s. New York: Truman Talley Books, 1995.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.