01069nam a2200205Ia 4500 CTU_94252 210402s9999 xx 000 0 und d 658.5 M135 Macdonald, John Global quality : The new management culture John Macdonald and John Piggott. Amsterdam ; San Diego Pfeiffer & Co. 1993 The concept of total quality management is designed to improve productivity and employee satisfaction. Based on the ideas of Dr W. Edwards Denning, this technique has been taken up by many of the most successful Japanese companies. This book is aimed at middle management and puts forward ideas that are intended to bring about significant changes in management culture. The authors discuss the principles of quality management, and descibe how the theoretical suggestions made in the book may be put into practice Total quality management M.Loan Trung tâm Học liệu Trường Đại học Cần Thơ