Guinta, L. R. (1993). The QFD book: The team approach to solving problems and satisfying customers through quality function deployment. New York: Amacom,Distributed by Quality Resources.
Citação norma ChicagoGuinta, Lawrence R. The QFD Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment. New York: Amacom,Distributed by Quality Resources, 1993.
Citação norma MLAGuinta, Lawrence R. The QFD Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment. New York: Amacom,Distributed by Quality Resources, 1993.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.