01205nam a2200217Ia 4500 CTU_95114 210402s9999 xx 000 0 und d 658.562 G964 Guinta, Lawrence R. The QFD book : the team approach to solving problems and satisfying customers through quality function deployment Lawrence R. Guinta, Nancy C. Praizler. New York Amacom,Distributed by Quality Resources, 1993 QFD is a process for listening carefully to what your customers need and then making sure the features they want are designed in during the initial planning for a product--before it's on paper, on the assembly line, or on the shelf. Here is an uncommonly clear and concise explanation of what QFD is all about and how to use it. The authors show how to apply this powerful methodology by using teams creatively to plan efficiently, improve quality drastically and cut costs. Quality function deployment.,Production management,New products Quality control,Management Năm Trung tâm Học liệu Trường Đại học Cần Thơ