APA Citation

Byham, W. C. (1988). Zapp!: The lightning of empowerment : how to improve productivity, quality, and employee satisfaction. New York: Ballantine Pub. Group.

Chicago Style Citation

Byham, William C. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. New York: Ballantine Pub. Group, 1988.

MLA Citation

Byham, William C. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. New York: Ballantine Pub. Group, 1988.

Warning: These citations may not always be 100% accurate.