Byham, W. C. (1988). Zapp!: The lightning of empowerment : how to improve productivity, quality, and employee satisfaction. New York: Ballantine Pub. Group.
Trích dẫn kiểu ChicagoByham, William C. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. New York: Ballantine Pub. Group, 1988.
MLA引文Byham, William C. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. New York: Ballantine Pub. Group, 1988.
警告：這些引文格式不一定是100％准確.