APA način citiranja

Creech, B. (1994). The five pillars of TQM: How to make total quality management work for you. New York: Truman Talley Books/Dutton.

Čikaški stil citiranja

Creech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. New York: Truman Talley Books/Dutton, 1994.

MLA način citiranja

Creech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. New York: Truman Talley Books/Dutton, 1994.