Hiam, A. (1992). Closing the quality gap: Lessons from America's leading companies. Englewood Cliffs, N.J: Prentice Hall.
Παραπομπή Chicago StyleHiam, Alexander. Closing the Quality Gap: Lessons From America's Leading Companies. Englewood Cliffs, N.J: Prentice Hall, 1992.
Παραπομπή MLAHiam, Alexander. Closing the Quality Gap: Lessons From America's Leading Companies. Englewood Cliffs, N.J: Prentice Hall, 1992.
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