Hiam, A. (1992). Closing the quality gap: Lessons from America's leading companies. Englewood Cliffs, N.J: Prentice Hall.
शिकागो स्टाइल उद्धरणHiam, Alexander. Closing the Quality Gap: Lessons From America's Leading Companies. Englewood Cliffs, N.J: Prentice Hall, 1992.
एमएलए उद्धरणHiam, Alexander. Closing the Quality Gap: Lessons From America's Leading Companies. Englewood Cliffs, N.J: Prentice Hall, 1992.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.