Ciampa, D. (1991). Total quality: A users' guide for implementation. Reading, Mass: Addison-Wesley.
Chicago-stil citatCiampa, Dan. Total Quality: A Users' Guide for Implementation. Reading, Mass: Addison-Wesley, 1991.
MLA-referensCiampa, Dan. Total Quality: A Users' Guide for Implementation. Reading, Mass: Addison-Wesley, 1991.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.