Ciampa, D. (1991). Total quality: A users' guide for implementation. Reading, Mass: Addison-Wesley.
シカゴスタイル引用形Ciampa, Dan. Total Quality: A Users' Guide for Implementation. Reading, Mass: Addison-Wesley, 1991.
MLA引用形式Ciampa, Dan. Total Quality: A Users' Guide for Implementation. Reading, Mass: Addison-Wesley, 1991.
警告: この引用は必ずしも正確ではありません.