Ciampa, D. (1991). Total quality: A users' guide for implementation. Reading, Mass: Addison-Wesley.
Chicago Style CitationCiampa, Dan. Total Quality: A Users' Guide for Implementation. Reading, Mass: Addison-Wesley, 1991.
Cita MLACiampa, Dan. Total Quality: A Users' Guide for Implementation. Reading, Mass: Addison-Wesley, 1991.
Atenció: Aquestes cites poden no estar 100% correctes.