Roberts, H. V. (1993). Quality is personal: A foundation for total quality management. New York: Free Press.
Chicago-стиль цитированияRoberts, Harry V. Quality Is Personal: A Foundation for Total Quality Management. New York: Free Press, 1993.
MLA-цитированиеRoberts, Harry V. Quality Is Personal: A Foundation for Total Quality Management. New York: Free Press, 1993.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.