Roberts, H. V. (1993). Quality is personal: A foundation for total quality management. New York: Free Press.
Trích dẫn kiểu ChicagoRoberts, Harry V. Quality Is Personal: A Foundation for Total Quality Management. New York: Free Press, 1993.
MLA CitationRoberts, Harry V. Quality Is Personal: A Foundation for Total Quality Management. New York: Free Press, 1993.
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