Hosotani, K. (1989). The QC problem solving approach: Solving workplace problems the Japanese way. Tokyo: 3A Corporation.
Citação norma ChicagoHosotani, Katsuya. The QC Problem Solving Approach: Solving Workplace Problems the Japanese Way. Tokyo: 3A Corporation, 1989.
Citação norma MLAHosotani, Katsuya. The QC Problem Solving Approach: Solving Workplace Problems the Japanese Way. Tokyo: 3A Corporation, 1989.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.