Cita APA

(1995). The dynamics of service: Reflections on the changing nature of customer/provider interactions. San Francisco: Jossey - Bass.

Chicago Style Citation

The Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.

Cita MLA

The Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.

Atenció: Aquestes cites poden no estar 100% correctes.