(1995). The dynamics of service: Reflections on the changing nature of customer/provider interactions. San Francisco: Jossey - Bass.
Chicago Style CitationThe Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.
MLA CitationThe Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.
Warning: These citations may not always be 100% accurate.