Παραπομπή APA

(1995). The dynamics of service: Reflections on the changing nature of customer/provider interactions. San Francisco: Jossey - Bass.

Παραπομπή Chicago Style

The Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.

Παραπομπή MLA

The Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.

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