Dyfyniad APA

(1995). The dynamics of service: Reflections on the changing nature of customer/provider interactions. San Francisco: Jossey - Bass.

Dyfyniad Arddull Chicago

The Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.

Dyfyniad MLA

The Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.