APA Zitierstil

(1995). The dynamics of service: Reflections on the changing nature of customer/provider interactions. San Francisco: Jossey - Bass.

Chicago Zitierstil

The Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.

MLA Zitierstil

The Dynamics of Service: Reflections On the Changing Nature of Customer/provider Interactions. San Francisco: Jossey - Bass, 1995.

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.