Cita APA

Davidow, W. . H. (1989). Total customer service: The ultimate weapon. New York: Harper Perennial.

Chicago Style Citation

Davidow, William H. Total Customer Service: The Ultimate Weapon. New York: Harper Perennial, 1989.

Cita MLA

Davidow, William H. Total Customer Service: The Ultimate Weapon. New York: Harper Perennial, 1989.

Atenció: Aquestes cites poden no estar 100% correctes.