Schonberger, R. J. (1990). Building a chain of customers: Linking business functions to create the world class company. London: The Free Press.
Stile di citazione ChicagoSchonberger, Richard J. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. London: The Free Press, 1990.
Citazione MLASchonberger, Richard J. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. London: The Free Press, 1990.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.