Schonberger, R. J. (1990). Building a chain of customers: Linking business functions to create the world class company. London: The Free Press.
Style de citation ChicagoSchonberger, Richard J. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. London: The Free Press, 1990.
Style de citation MLASchonberger, Richard J. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. London: The Free Press, 1990.
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