Cita APA

Schonberger, R. J. (1990). Building a chain of customers: Linking business functions to create the world class company. London: The Free Press.

Chicago Style Citation

Schonberger, Richard J. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. London: The Free Press, 1990.

Cita MLA

Schonberger, Richard J. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. London: The Free Press, 1990.